Shipping Policy

PROCESSING DETAILS

Once your order is verified and your payment is approved, processing begins. This takes approximately 2 - 3 business days ( excluding Sunday ).After processing, orders are shipped from the Caseys Animation warehouse located in 108 W 13th St, Wilmington, DE 19801, United States.If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times.

You will receive a confirmation email once your order is shipped. Orders are shipped via United States Postal Service. The USPS delivers packages Monday through Saturday. 

 

SHIPPING DETAILS

You will receive a confirmation email once your order is shipped. Orders are shipped via United States Postal Service. The USPS delivers packages Monday through Saturday. 

 

- Domestic United States/Vietnam : you will receive your package in 7-13 days except Sunday (2-3 days of production, 5-10 days of delivery) with standard price: $5.99 + Free for each additional

- Other countries: you will receive the package after about 20 days (depending on the country of delivery) with the price of $12 + Free for each additional

Some items are shipped separately, so part of your order may still on its way to you. If you need specific information, please contact the support team by email: support@caseysanimation.com for further information

- Depending on your country, however, you may be required to pay additional taxes, or import charges in addition to our shipping charges in accordance with applicable government laws.

- For any country not listed below, tracking will stop once the package is delivered to that country's international carrier. For these countries, we do not receive additional tracking updates, so we are not responsible once they have been made available to an international carrier Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great, Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New, Zealand, Poland, Portugal, Singapore, Spain, Sweden, Switzerland. 

- For legal reasons we do not deliver to the following countries: Cuba, Falkland, Islands, Iran, North Korea, Somalia, Sudan.

 

TRACK YOUR ORDER

You will receive a  email with tracking number once your order is handed to carrier. Please click here and use tracking number to check your order.